Job Description

YOUR ROLE

At Ceva Lead Logistics, we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations experts are located across the globe in 12 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. · Based in the CEVA Lead Logistics Control Tower in Ashby-de-la-Zouch, UK and reporting to the Contract Manager, the CLL Control Tower Global Operations Manager will coordinate and lead regional operational teams dedicated to one of CLL’s LLP / 4PL customers. · This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

• Day-to-Day management of the CLL Control Tower operations regional teams to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to CLL customers
• Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved CLL functions, such as Contract Management, BPE (Business Process Excellence) etc.
• Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer
• Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level
• Disciplinary and functional management of an operational team dedicated to one CLL customer, ensuring adherence of all team members to CEVA’s values and policies ·
• Actively manage Control Tower performance through monitoring of internal team KPIs, tracking team productivity and labor performance, using CLL tools ·
• Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable
• Responsible for performance evaluation and professional development of team members, including training / development plans and succession planning
• Identify resource needs and support Control Tower Manager and HR teams in recruiting and onboarding process for new hires
• Support CLL Contract Manager on P&L analysis to ensure customer profitability vs. operational cost
• Deliver input for preparation of monthly and quarterly business review with customer, taking an active role during periodical review meetings with customers
• Manage regular exchanges with CLL Contract Management to discuss operational problem areas and suggest improvement initiatives ·
• Implement defined changes to business scope, processes or policies, in alignment with CLL Management, Contract Management and regional BPE (Business Process Excellence)
• Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly ·
• Ensure that all applicable company and quality policies are adhered to by all Control Towers

WHAT ARE WE LOOKING FOR?

Education and Experience

• Minimum Bachelor’s degree in Logistics, 3PL, Transportation or Supply Chain Management or related field, or comparable work experience
• Experience · 5+ years of experience in freight forwarding operations or related industry experience in a customer-facing role
• Minimum 2 years of experience in managing a larger operational team

Preferred:

• University degree / master’s in business with a focus on Supply Chain, Transportation or comparable field

• In-depth logistics / forwarding experience in one or multiple of the following industry sectors: Automotive, Aerospace, Pharma / Healthcare, High-tech or consumer
• Experience with working in a LLP / 4PL Control Tower environment desirable
• Experience in Ocean operations

Knowledge, Skills & Experience

• Good knowledge of MS Office (especially Excel, Power Point, Project)
• Experience with logistics software and tools (TMS, WMS, ERP or similar) on an end-user level
• Customer and quality focused mindset, committed to take initiative to deliver high quality operational services
• Hands-on and pragmatic mentality
• Proven leadership skills and the ability to motivate, coordinate and support on-site as well as virtual teams
• Structured and calm approach to issue resolution with the ability to set appropriate targets and priorities for themselves and the team
• Ability to adapt communication to stakeholders of all levels, from operational staff to mid / senior management levels
• Fluency in English (written and spoken) is mandatory
• Open to work in a multi-cultural and multi-lingual team, willingness to travel up to 15% of working time (e.g. for customer meetings or to visit off-site operations)

Preferred:

• Experience with reporting tools (Tableau, Qlik, Business Objects, Power BI) on an end-user level desirable
• Knowledge of additional (regional) languages (written and spoken) desirable (as per local / customer requirements)
• Existing intercultural work experience

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

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