Hotel Saint Augustine is seeking a warm, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests. This role is essential in providing exceptional hospitality by managing check-ins and check-outs, assisting with guest inquiries, and ensuring a seamless stay. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment.
Key Responsibilities:
• Greet and welcome guests with a friendly and professional demeanor.
• Handle check-in and check-out procedures efficiently.
• Assist guests with reservations, inquiries, and special requests.
• Process payments and ensure accurate billing.
• Provide guests with information about hotel services, local attractions, and dining options.
• Communicate with housekeeping and other departments to ensure a smooth guest experience.
• Handle guest concerns and resolve issues promptly and professionally.
• Maintain a clean and organized front desk area.
• Uphold all hotel policies and procedures, including safety and security standards.
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Qualifications & Skills:
• Previous front desk, customer service, or hospitality experience required for this position.
• Strong communication and problem-solving skills.
• Proficiency in hotel management software (training provided if needed).
• Ability to multitask and remain calm under pressure.
• Professional appearance and a positive attitude.
• Flexible availability, including evenings, weekends, and holidays.
Benefits:
• Competitive hourly wage.
• Free hotel nights!
• Career growth and training opportunities.
• Supportive and team-oriented work environment.
Join the Hotel Saint Augustine team and be part of a refined and welcoming atmosphere where guests and staff alike enjoy a first-class experience.
Hotel Saint Augustine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued, respected, and empowered.
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