Salesforce Administrator Job at Harnham, Los Angeles, CA

ampoYkZIeGVQWmVha0ZoMHdtenAxWTBo
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Kavaliro

Welding Engineer Job at Kavaliro

Kavaliro is seeking a Welding Engineer to support a client onsite in Mt. Pleasant, PA. Responsibilities: Developing Welding Techniques...  ...Project PMs, engineering, etc) and provide welding inputs for contract reviews, bidding, and project plans as required. What You... 

Integra Testing Services, LLC

Project Estimator Job at Integra Testing Services, LLC

 ...independent HVAC testing, adjusting, and balancing contractor. Reviewing contract drawings and specifications. Performing detailed and accurate...  ...~ Monday to Friday Ability to Commute: ~ Mentor, OH 44060 (Required) Work Location: Hybrid remote in Mentor, OH 44060... 

Masis Staffing Solutions

Production Supervisor Job at Masis Staffing Solutions

 ...Masis Professional Group is recruiting for a Production Supervisor (3rd Shift) on behalf of our client located in New Albany, OH. This is a direct hire opportunity offering a competitive salary and benefits package. Job Responsibilities of the Production Supervisor:... 

Confidential

Interior Designer Job at Confidential

 ...Job Description We have an immediate opening for an Interior Designer. The successful candidate will have a minimum of three years experience and experience working on multiple projects at once. This is 100% onsite in office. Specific duties include: Assist... 

Avenu Holdings LLC

Senior Helpdesk Specialist (Remote) Job at Avenu Holdings LLC

 ...uninterrupted environment to facilitate effective communication with clients and internal support teams.Reliable high-speed internet for a remote working environment.Physical Demands: Must be capable of maintaining a stationary position for most of the day.Regular operation...