Job Description

Sr. Software Engineer (Contract to hire)

• Full-time

Meet Futurewave Systems. When it comes to technology and staffing services, we are by far, the best and brightest. By supplying quality services and delivering real results, we attract the most intelligent talent and leaders in our field. We build long-term relationships with our clients, creating an environment for our staff to thrive, with tremendous rewards and room for growth.

We supply top-ranking, full-service IT technology solutions. Whether you need a highly driven staffing provider or to develop an engaging mobile experience to reach more customers, we deliver the results you need in the most efficient and cost-effective way possible.

Our clients range from world-renowned Fortune 500 companies to small business owners looking for a competitive IT advantage. Every business we work with faces leading-edge, next-generation challenges.

Headquartered in Atlanta, Georgia, we serve our clients globally with offices throughout the U.S. and worldwide. We have been recognized by Inc. 500 as the top #180 fastest growing private company in America, as well as Atlantas Best and Brightest places to work in 2014.

Description:

The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys, and maintains application systems in response to enterprise needs of moderate to high complexity in the fast-paced contact center environment.

1. Analyze requirements and design solutions for projects of high complexity and risk.


2. Review, evaluate, organize, and document detailed requirements of the various stakeholders.


3. Prepare technical design options; consult with hardware and software technicians on options and strategies.


4. Develop, document, and present design solutions and alternatives.


5. Prepare estimates of cost, effort, and duration for development tasks and activities.


6. Design/develop solutions according to business and technical requirements.


7. Identify and validate software and infrastructure components required to implement technical solutions.


8. Identify and validate solution objects, functions, interfaces, dependencies, and integration points.


9. Prepare design documentation and participate in design reviews.


10. Translate designs into specifications for required infrastructure and application software components.


11. Code and unit test solutions.


12. Participate in quality assurance and testing to achieve quality objectives.


13. Review established quality requirements and measurement metrics.


14. Perform quality assurance and testing activities according to planned schedules.


15. Apply selected testing tools and techniques.


16. Implement solutions.


17. Adhere to Assurant change management requirements for application and system implementations.


18. Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance.


19. Provide system support.


20. Maintain knowledge of overall environments, utilities, and procedures.


21. Participate in on-call rotations.


22. Provide timely, concise communication of incident status to appropriate personnel.


23. Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence.


24. Resolve development and support issues of high complexity or risk.


25. Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant.


26. Periodically review business goals and operational and strategic objectives.


27. Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base.


28. Foster and sustain open communication with business application users and stakeholders.


29. Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies.


30. Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals, and Strategy.

Required:

• 4+ years of professional experience in a related field with increasing responsibility.


• Effective oral and written communication skills.


• Team player.


• Great attitude.


• Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications.


• Experience with Cisco CVP or similar IVR call flow development.


• Knowledge of Speech Recognition technology, preferably Nuance.


• Experience with telephony integration development.

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