Helpdesk Analyst Job at Hays, Canada

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  • Hays
  • Canada

Job Description

Job Description

Helpdesk Analyst - Vancouver (On-site)

Location : Vancouver 5 days/week. NOT REMOTE

Contract : 1 month (ongoing)

Hourly rate : 25-30/hour

Your new company

Join a leading organisation known for its commitment to innovation and excellence in IT services. This is a fantastic opportunity to become part of a collaborative and forward-thinking team that values professional growth and technical development.

Your new role

As a Level 1 Helpdesk Analyst, you will be the first point of contact for all IT-related queries, providing timely and effective support to internal users. You’ll play a key role in ensuring smooth day-to-day operations by resolving technical issues and escalating where necessary.

What you'll need to succeed

To be successful in this role, you will have:

  • Experience with the Microsoft technology stack , including:
  • Azure Active Directory – user account management, password resets
  • Microsoft Teams – user support and troubleshooting
  • Office 365 – basic administration and end-user support
  • Laptop re-imaging and deployment using standardised tools and procedures
  • Printer setup and troubleshooting across networked and local environments
  • Strong communication and customer service skills
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
  • A proactive and solution-focused mindset

What you'll get in return

  • Competitive contract rate
  • 1 month contract with strong possibility of extension.
  • A supportive and inclusive team culture
  • Opportunities for training and career progression

Job Tags

Hourly pay, Contract work, Local area,

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